FREQUENTLY ASKED QUESTIONS

A 3D Map has three different layers – 3 to 9 mm thick (0.12'' - 0.35'').

Our 3D Wooden Maps have a Finish of Matte Colours.

Our 3D Wooden Maps are made of High-Quality Birch Plywood.

  • 3D Map Pieces Ready to stick to the Wall.
  • Start with Map Stencils for the perfect positioning.
  • Attach the Map pieces
  • Extra islands, oceans, and accessories included.

Also A detailed Installation Manual is delivered with the Map

No, The Maps are not suitable for Outdoor Use and should only be used Indoors. 

The Map Photos are Accurate and correspond to What you will find on your Wall.

The Map weights:

  • M Map: 2kg
  • L Map: 3kg

The Measurements for our Maps vary:

  • M Map: 100 x 700 cm
  • L Map: 150 x 100 cm 
  • XL Map: 200 x 130 cm

We offer a 30-day Refund Policy. If you’re not satisfied with your Map, please reach out to us within 30 days of delivery, and we’ll be happy to assist with a return or exchange. Note that the item must be unused, in its original packaging.

To start a return, please contact our customer support team under info@the5thflavour.store with your order number and reason for return. Once we receive your request, we’ll provide instructions on how to return your item.

Once we receive the returned package, we’ll notify you of the state of your refund. The refunds will be processed within a maximum time of 10 business days, and a credit will automatically be applied to your original payment method.

We are responsible for return shipping costs. We will send you a return shipping label, as well as instructions on how and where to send your package.

In this case, please contact our support team under info@the5thflavour.store with your order number and a photo of the incorrect item, and we’ll ensure you receive the correct product as quickly as possible.

If your item arrives damaged, please reach out to us under info@the5thflavour.store after receiving the package. Provide photos of the damage, and we’ll work with you to resolve the issue, either by replacing the item or offering a refund.

We offer a life-time warranty on our products for any manufacturing defects. To register Warranty, you don't have to do anything. Upon Purchase your item with the order number is automatically registered for Warranty.

Included in the package is the following:

  • Double Sided Dots for installing the Map pieces on the Wall
  • A step-by-step guide to help with the installation Process
  • Map Frames for optimal Map positioning on The wall 
  • Islands pieces with ready double sided tape
  • Ocean Names Compass

Installing a 3D wooden map can take anywhere from 1 to 2 hours, depending on the map size, wall surface. A step-by-step guide is included in the Package to help with the installation Process

Tips:

  • Remove Slowly if Repositioning: If a piece needs repositioning, peel it off slowly to avoid damaging the wall or the adhesive.

FAQ